NON EMERGENCIES: 
The North East Quadrant Advanced Life Support, Inc. is registered in New York State as a not for profit corporation. NEQALS is also tax-exempt under section 501(c)(3) of the Internal Revenue Code and organizations with this designation are also commonly referred to as charitable organizations.
NEQALS provides emergency Advanced Life Support (ALS) to citizens in the towns of Webster, Ontario, and Penfield.
NEQALS is certified by the New York State Department of Health (DOH) as a Paramedic intercept agency, meaning that NEQALS provides service using first response vehicles, also known as "fly cars", that respond to emergency medical calls where we meet with Basic Life Support (BLS) ambulances from other fire department and ambulance services.
In addition to staffing our ALS service, NEQALS also provides staff to area ambulance services that no longer have the volunteer personnel to cover calls and that don't have the operations staff to ensure staffing, training and equipment needs are met 24/7. In the more than 10 years that NEQALS has provided staff leasing services to agencies in Monroe, Wayne and Livingston counties, we have never left a shift uncovered.
For answers to commonly asked questions about who NEQALS is, including the type of service we provide and our billing practices, please see our Frequently Asked Questions page.
NEQALS History
The founding of NEQALS was a derivative of the efforts by the Xerox Corporation to provide on-site Emergency Medical Services to their Webster, NY manufacturing complex. In 1985 Xerox put in service their “Medic 90” ALS response vehicle. This vehicle was staffed by three Xerox employees that, along with their primary job functions as engineers and tradesmen, were trained as Critical Care medical technicians. To keep their skills current, Xerox allowed these three individuals to take the Medic 90 vehicle home during the evening and weekends to provide ALS service to the Town of Webster. These technicians responded to approximately 500 calls in 1986 and over 700 in 1987. However by doing this additional service as volunteers to the community, it was realized that the current technicians could not handle the growing number of responses themselves. To solicit the additional volunteers needed to successfully staff Medic 90 first required that the volunteer be an employee of Xerox, which would undoubtedly limit many potential volunteers from joining.
In 1986 a group of individuals, representing the volunteers from Medic 90 and the three fire departments that served the Webster area formed a planning committee that sought to create a wholly independent organization to provide ALS services to Webster. This committee became the Board of Directors when NEQALS was incorporated in 1987. After months of fund raising, equipment procurement, and other preparations, NEQALS went into service with their Medic 10 response vehicle in June of 1988 with seven active duty members and a $35,000 annual budget. This vehicle was housed at the Webster Fire Department in the Village of Webster, which also provided NEQALS storage and bunk space. In 1994 a second response vehicle, Medic 11, went into service as the increasing needs of the towns required additional service
Since that time NEQALS has grown to have Medic 10, 11, 12, 14, 15 and 16. In 2016 we formed Webster Emergency Medical Service with the Town of Webster and now operate ambulance 1719, 1729, 1739, 1749, 1759 and 1769.
Today NEQALS has a team of over 50 employees and an operating budget of more than $2.5 million.